TRAINING

Training Built for the Realities of Emergency Communications

Courses can be customized for an agency’s personnel, policies, operational environment, and training goals.

POTENTIAL COURSE SUBJECTS

Relevant, Practical Instruction

Programs are designed to address real communications-center challenges while supporting clear learning objectives.

Fire dispatch fundamentals

Call-taking and dispatcher performance

Stress management and resilience

Hazards and effects of shift work

Quality assurance and quality improvement

Difficult and high-risk calls

Professional communication

New-hire and continuing education

Customized agency-specific courses

“Course availability, delivery format, accreditation status, and instructor qualifications are confirmed in each proposal. Training will not be represented as accredited unless approval has been formally obtained from the appropriate authority.”