QUALITY ASSURANCE

Independent Quality Assurance for 911 Communications

Roadrunner 911 Consulting provides structured and objective reviews of emergency communications involving police, fire, and EMS incidents.

REVIEW CAPABILITIES

A Scope Built for Your Center

Evaluation criteria can be aligned with applicable agency policies, protocols, contractual requirements, and recognized public-safety communications practices.

General call reviews

Topic-specific or subject reviews

Police, fire, and EMS call evaluation

Call-processing and radio-communications review

CAD comment and incident-documentation review when included in the project scope

Individual scoring and written feedback

Monthly or quarterly reporting

Trend identification

Supervisor and leadership briefings

Customized evaluation forms and grading criteria

Quality-improvement recommendations

QUALITY IMPROVEMENT

More Than a Score

Effective reviews identify strengths, coaching opportunities, recurring patterns, and practical ways to improve service. Findings are presented clearly so supervisors and leadership can turn insight into action.

QUALITY • TRAINING • SOLUTIONS

Ready to Strengthen Your Communications Center?

Let’s discuss your agency’s quality assurance, training, or consulting needs.